Bike Design will be closed on Friday August 14th due to a replacement holiday. All orders sent before Thursday 15h00 will be processed and sent same day. Orders sent after Thursday 15h00 will be processed and sent on Monday August 17th. Thanks for your understanding.

Privacy statement

GENERAL

Bike Design BVBA, registered office Vriesenrot 14, 9200 Dendermonde, Belgium, registered in the Belgian Crossroads Bank for Enterprises with number BE 0451.634.077 is responsible for processing your data on www.bike-design.com.

Bike Design BVBA, to be called “Bike Design” hereafter, is a Belgian enterprise and therefore follows the Belgian jurisdiction regarding protection of personal data.

The European legislation regarding treatment and protection of personal data is active since May 25th 2018. This General Data Protection Regulation will be called “GDPR” hereafter.

Bike Design complies with the demands set in the GDPR. We respect the privacy of all visitors of www.bike-design.com and strive to guarantee their privacy.

With the statement below, we aim to explain which personal data we process and store, why and how we do so, and how you can contact us for any further information.

WHICH DATA DO WE COLLECT

We can collect data when you place an order, when you create an account or when you contact us (via chat, email or via a form on the website).

The following data are mandatory when you create an account or when you place an order:

  • email address
  • phone number
  • first name
  • last name
  • address
  • VAT number (if applicable)

To successfully process an order, we need your name and address data. Your email address and phone number are necessary to be able to communicate with you and to update you on the status of your order.

When you place an order at Bike Design, we store your data on a secured server. You don’t have to create an account, but if you do, we will register your first and last name, email address, phone number, invoicing and delivery address for your convenience because you will not have to fill them in yourself if you place a new order. Your email address will also serve as a login to easily log in to the website during a next visit. If you do not create an account, we will only store your data to be able to process your order.

HOW WE CAN USE AND SHARE YOUR DATA

We will never make your data public and we do not sell your data to third parties.

We collect your personal data to:

  • Deliver the product you purchased on www.bike-design.com.
  • Supply information regarding the status of your order.
  • Only with your explicit consent will we send information regarding news, promotions and competitions at Bike Design. You can ask us to stop sending these newsletters at any time by simply clicking the “unsubscribe” link at the bottom of the email.

We will share your data with third parties only if this is strictly necessary to provide the service you paid for in the first place. The parties can be couriers, suppliers/manufacturers, repairers, product support departments, payment partners or IT-suppliers. These parties are always in close relation with aftersales service and they are needed to successfully fulfill your order.

These parties will only receive the details they need in order to full fill their role in the support or delivery process. The partners are limited in the ways in which they are allowed to use your data.

We store your data until you ask us to remove it and we deliberately do this to excel in our aftersales support. With around 100.000 products in our catalog, it is extremely difficult to find out which precise product you have purchased with us, especially if you contact us many years after your initial order. Also, some of our suppliers/manufacturers have an extended warranty, up till 5 years and in some cases even unlimited in time. Obviously we will need to be able to track the product’s cycle to help you benefit from this warrantee.

YOUR DATA IS SAFE WITH BIKE DESIGN

Bike Design strives to protect your personal data. We have set in place a series of measures to ensure that your data is protected against unauthorized access, inappropriate use, intentional loss or theft.

All Bike Design’s employees who have access to your data because of their role in the order processing, respect the privacy of these personal data.

Bike Design cannot be held responsible for any direct or indirect damage caused by false or inappropriate use of data by a third party.

Bike Design informs that the website www.bike-design.com contains links, hyperlinks or references to other websites, which Bike Design doesn’t control and on which this privacy disclaimer doesn’t apply. Bike Design recommends to carefully read through the privacy disclaimers of these websites, because they may differ from Bike Design’s own privacy disclaimer.

USE OF COOKIES

By using our website, you accept the use of cookies. A cookie is a small textual and numeric file that we store in your browser or on your computer’s hard disk drive. The cookie helps us remember your favorite settings when using our website. It helps us improve your customer experience when visiting our website, while enabling us to adapt the website so that it’s convenient for you to use.

GOOGLE ANALYTICS

Bike Design uses Google Analytics, a web analysis service offered by Google Inc. (“Google”). Google Analytics uses cookies to help the website administrators analyze how users tend to use the website, which in turn enables the website administrators to create a better website. The information gathered by the cookie (how you use the website but also your IP address) is transferred to Google and stored on servers located in the United States of America. Google uses this information to track how you use the website, to create reports on activity on the website intended for website administrators, and to offer services regarding website activity and internet usage. Google can share these data with third parties if it is legally obliged to do so, or when third parties process these data on behalf of Google. Google will not combine your IP address with other data it has. You can refuse the use of cookies by using your browser’s privacy settings. We must however stress that this will compromise the user experience on our website. By using this website, you accept that Google uses your data as described previously, for the goals mentioned previously.

YOUR RIGHTS

Bike Design is responsible for registering, processing and using your personal data according to the GDPR.

Right to view
You have the right to view the data we have collected about you.

Right to correct
You have the right to correct false or incomplete data about yourself.

Right to be informed
You have the right to receive extra information about the processing of your data.

Right to be forgotten
You have the right to have your personal data removed or anonymized.

Right to transfer
You have the right to have your personal data transferred.

You will at all times dispose of the right to exercise one or several of these rights regarding the processing of your personal data.

CONTACT US

You can contact us at all times to receive information about your personal data stored by Bike Design, free of charge. For all questions regarding the security of your information, please contact us at info@bike-design.com.

Your request will be handled as soon as possible and you will at all times receive an answer within the legally binding delay of 30 days.

JURISDICTION

This privacy disclaimer is managed, interpreted and executed in accordance to the Belgian jurisdiction, which is the sole applicable jurisdiction in case of disputes.

Only the courts of Dendermonde are competent to judge disputes which may arise from the interpretation or execution of this privacy disclaimer.

ACCEPTANCE

By visiting this website and at latest at the moment of confirming your order, you explicitly agree with all statements made in this privacy disclaimer and you agree that Bike Design collects and processes your data accordingly.